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Contacting DUO

Measures coronavirus

Because of the coronavirus, DUO takes a number of measures. Read more

Frequently asked questions at this moment

As an EU student, I won’t be able to meet the 56 hours requirement due to the coronavirus. What to do?

DUO is lenient about the 56 hours requirement, for as long as the corona measures apply. Is it not possible for you to meet the 56 hours requirement? Then DUO will look at the hours you worked before ánd after the corona measures.

Can I temporarily stop my student travel product and save up travel months for later use?

You can only save up travel months if you stop your entire student finance. You can then use your saved up months later. However, this means that you will not receive any money either.

We will examine later how we can help you if you get behind with your studies, due to the coronavirus. For example if you have extra travelling expenses then.

You can check in Mijn DUO how much longer you are entitled to the student travel product.

I am falling behind with my studies due to the coronavirus. Am I entitled to an extension of my graduation term?

The coronacrisis is an exceptional situation. That's why you may be entitled to an extension of your graduation term. Would you like to know if this applies to you? Contact the student counselor at your school or university. A request for an extension of the graduation term proceeds through the counselor.

Corona: more questionsCorona: more questions

General Q&As

In our knowledge bank 'Vraag en antwoord' (in Dutch only) you can find the answer to most questions. Indicate which situation applies to you, and choose a question.

Vraag en antwoordGa naar Vraag en antwoord

Arrange it online

If something is incorrect in your personal details, log in to Mijn DUO. In ‘Mijn berichten’ you will often find more information, and you will also see exactly how you are registered. It is not possible to make changes by phone.

Log in to Mijn DUOwith DigiD

Personal contact

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We willen onze website graag beter maken. Help je ons verder? Het duurt ongeveer een minuut.

Ja, ik doe mee

We willen onze website graag beter maken. Help je ons verder? Het duurt ongeveer een minuut.

Ja, ik doe mee