Compensation

Has there been a mistake? Which organisation to approach, depends on the situation.

Student travel product not in time

Was your student travel product not available in time for you to collect? Or was the wrong subscription available? Check if you are eligible for compensation. And how to apply for compensation.

Problems with your -chipkaart

In the following situations you cannot get compensation from DUO. However, you may be eligible for compensation from the -chipkaart customer service Link opent externe pagina .

  • You did not receive your -chipkaart in time.
  • Too much money was debited from your -chipkaart.
  • Your -chipkaart was broken.

Coronavirus: extra travel months for HBO and university

Because of the coronavirus measures, students at HBO and university will receive 12 extra travel months.

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We willen onze website graag verbeteren. Helpt u ons verder? Het duurt ongeveer 1 minuut.

Ja, ik doe mee