Has there been a mistake? Which organisation to approach, depends on the situation.

Student travel product not in time

Was your student travel product not available in time for you to collect? Or was the wrong subscription available? Check if you are eligible for compensation. And how to apply for compensation.

Problems with your OV-chipkaart

In the following situations you cannot get compensation from DUO. However, you may be eligible for compensation from the OV-chipkaart customer service Link opent externe pagina .

  • You did not receive your OV-chipkaart in time.
  • Too much money was debited from your OV-chipkaart.
  • Your OV-chipkaart was broken.