Has there been a mistake? Which organisation to approach, depends on the situation.
Student travel product not in time
Was your student travel product not available in time for you to collect? Or was the wrong subscription available? Check if you are eligible for compensation. And how to apply for compensation.
Problems with your-chipkaart
In the following situations you cannot get compensation from DUO. However, you may be eligible for compensation from the Link opent externe pagina . -chipkaart customer service
- You did not receive your -chipkaart in time.
- Too much money was debited from your -chipkaart.
- Your -chipkaart was broken.
Coronavirus: extra travel months for HBO and university
Because of the coronavirus measures, students at HBO and university will receive 12 extra travel months.
Last changes made on 02 september 2021