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Processing times

Processing time form or supporting document

If you submit a form or piece of evidence, we will usually process it within 8 weeks. Does it take longer? Then you can read at the bottom of this page which forms this applies to. You can also see what you can do in the meantime.

Mijn DUO: always faster

A long wait is not always necessary. In Mijn DUO you can arrange a lot of things yourself. Even from abroad, using a DigiD or European digital identity.

Once your application or document has been processed, you will find a notice in Mijn DUO. Often, you can see the results of your actions right away.

What can I do?


What did you send? Tips
Proof of parents' income
  • Make an estimate of what the supplementary grant will be (Dutch only).
  • Borrow until the supplementary grant has been calculated, then refund the money.
Request to change parents' reference year
  • Make an estimate of what your supplementary grant will be (Dutch only).
  • Borrow until your supplementary grant has been calculated, then refund the money.

Request to leave your parents’ income out of consideration
  • Borrow until you get a notice, then refund the money.
Application to pay your course fees in instalments
  • Apply in Mijn DUO: it is faster and you will get a notice right away.
  • Borrow if you are not yet receiving your maximum student finance.
Application for student finance or prolongation of student finance for EU students
  • Check the Eligibility page to see if you meet the conditions, and what supporting documents to send.
Form 'Wijzigingen student'
Proof of income or request for reduction of monthly instalments
  • Make an estimate of what your monthly instalments will be. You can transfer this amount to DUO.
  • Is the amount of the estimate nil? And have monthly instalments already been debited from your account? Then you can have these payments refunded by your bank.
Request to change the reference year student loan debt
  • Make an estimate of what your monthly instalments will be. You can transfer this amount to DUO.
  • Is the amount of the estimate nil? And have monthly instalments already been debited from your account? Then you can have these payments refunded by your bank.

Longer processing times

Sometimes the processing time for supporting documents and forms can increase. Here you will find for which topics this now applies.

Students and parents
What did you send? Processing time
Evidence of foreign income parents 12 weeks
Request to leave your parents’ income out of consideration 14 weeks
People repaying a debt
What did you send? Processing time
Request to reduce monthly repayment 2023 13 weeks