Did you send DUO a form or a supporting document? On this page you can read more about the average processing times.
Mijn DUO: always faster
A long wait is not always necessary. In Mijn DUO you can arrange a lot of things yourself. Even from abroad, using a DigiD or European digital identity.
Once your application or document has been processed, you will find a notice in Mijn DUO. Often, you can see the results of your actions right away.
Processing times
Check the average processing times in the tables. We update them weekly. They also contain tips on what to do.
Students and parents
| What did you send? | Processing time | Tips |
|---|---|---|
| Proof of parents’ income | 10 weeks |
|
| Request to change the reference year | 11 weeks |
|
| Application to pay your course fees in instalments | 5 weeks |
|
| Request for refund of your course fees, or cancellation of the payment plan | 2 weeks |
|
| Application to pay your student travel product fine in instalments | 9 weeks | |
| Application for a grant for students at secondary education | 6 weeks |
|
| Application for a single parent allowance or change to a single parent allowance | 4 weeks |
|
| Request to leave your parents’ income out of consideration | 12 weeks |
|
| Request for a special arrangement regarding the performance grant, due to exceptional circumstances | 10 weeks |
|
| Form 'Wijzigingen student' | 5 weeks |
|
| Application tuition fees loan EU-studenten | 4 weeks |
|
| Application for student finance or prolongation of student finance for EU students | 5 weeks |
|
Extra information
- Proof of parents’ income and request to change the reference year: hasn’t your supplementary grant been calculated yet? If you are eligible for more money than you received, you will receive the extra amount later.
- Application to pay your student travel product fine in instalments: cancel your student travel product if you have not done so already.
- Formulier ‘Wijzigingen student’: EU-students can log in to Mijn DUO using a European digital identity in order to arrange things.
- Have you been waiting longer than the processing time in the table? And are you experiencing financial problems as a result? Please contact us to check your options.
Repaying a student loan
| What did you send? | Processing time | Tips |
|---|---|---|
| Proof of income or request for reduction of monthly instalments | 10 weeks |
|
| Request to change the reference year | 7 weeks |
|
| Form ‘Wijziging terugbetalen studieschuld’ | 10 weeks |
|
| Request for remission of supplementary grant | 2 weeks |
|
Extra information
- Did we debit too much?
- As soon as your request or proof of income has been processed, we will recalculate your monthly instalments. The date we received your proof of income affects the effective date of the new amount.
- Any overpaid amounts will be refunded. Monthly instalments are never increased retroactively.
- Have you been waiting longer than the processing time in the table? And are you experiencing financial problems as a result? Please contact us to check your options.