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Measures coronavirus

Because of the coronavirus, DUO takes a number of measures.

Update: 27 March 2020

General

  • DUO’s most important services will continue, such as paying student finance and funding educational institutions.
  • However, we have taken a number of measures to limit direct contact with our customers. We are following the guidelines by the RIVM, the national institute for public health and environment.
  • The measures will be in effect up to 6 April. If necessary, they will last longer. We will keep you informed on this page.

Frequently asked questions at this moment

On the page Corona: questions and answers you find answers to frequently asked questions.

Contacting DUO

Customer service remains available

Our customer service remains available. You can call us, chat, or ask your question on social media.

Are you integrating? Please go to inburgeren.nl for our contact details.

Service desks closed

All service desks are closed. Appointments up to 6 April will be cancelled. Do you have an appointment with us during this period? Then we will call you.

Visit to Dutch Caribbean postponed

DUO’s visit to Aruba, Bonaire, and Curaçao will be postponed until later this year. During this visit, DUO was due to inform customers about student finance and student debts. Did you make an appointment with a DUO employee? Then you will receive notice.

Exams

Central exams are cancelled

The central exams in secondary education are cancelled. This also applies to the state exams' central exams. The "college-exams" starting in June will continue until further notice.

NT2 state exams rescheduled

All DUO exam locations are closed up to 6 April at least.

The following NT2 state exams will be rescheduled for May 2020:

  • Listening I from Tuesday 24 March
  • Writing I from Wednesday 25 March
  • Reading I from Tuesday 31 March
  • Speaking I from Wednesday 1 April

Did you register for one of these exams? Then you will receive an email from DUO.

Registration on Monday 23 March for the exams of Program I in May is cancelled. We don't know yet when registering will be possible again. As soon as we know more, we will share this on www.staatsexamensnt2.nl, duo.nl and Facebook.

Do you have questions about your registration for an exam? Contact our NT2 helpdesk via nt2@duo.nl or 050-599 89 33 (choose option 1).

Diplomas

No diploma legalisation at service desk

Our legalisation service desks in Groningen and Utrecht are closed. You can still have your Dutch diploma legalised by registered mail.

More information

For more information on the coronavirus, go to government.nl.

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We willen onze website graag beter maken. Help je ons verder? Het duurt ongeveer een minuut.

Ja, ik doe mee