Are you a victim in the so-called ‘toeslagenaffaire’, concerning unjustly reclaimed childcare benefits? As soon as the Tax and Customs Administration forwards your contact details to DUO, we will contact you in person. Until then, if you receive a letter about your debt and have a question about it, please contact us.
Have you fallen behind in repaying your student debt or tuition fees? Or been fined for unauthorized use of your student travel product? In many cases you can arrange a repayment plan with us. This avoids additional costs, such as bailiffs’ charges.
If you fall into arrears, DUO sends you a series of notifications informing you of the situation. You can find these in Mijn DUO, under ‘Mijn berichten’.
If you have opted to receive messages digitally but are not receiving email notifications from us, check in Mijn DUO if we still have your correct email address.
Order of messages
You may receive the following messages about amounts you owe us:
If you have a debt with DUO, we send a message informing you about it. This states how much you owe and what for.
After the initial notification, you may receive a request for payment with a due date. If you pay us by direct debit, you do not receive this message.
If you do not pay by the due date, we send you a reminder with a final deadline for payment.
Before we transfer recovery of your overdue payment to the Central Judicial Collection Agency (CJIB), we send you a final demand with an official expiry date. Up until that date you can still settle your outstanding account directly with DUO without incurring extra costs. Once it has passed, we refer the matter to the CJIB or an international collection agency.
Once the CJIB has taken over responsibility for collecting your debt, it sends you a letter of notification. You can no longer arrange a repayment plan with DUO.
The CJIB gives you 1 more chance to settle the full amount directly, in a single payment. If you still fail to do so, it calls in a bailiff. From this point you incur additional costs.
If you are in arrears to DUO, it may be possible to arrange a repayment plan with us. But only if your debt has not yet been transferred to the CJIB. A number of options are available.
If you have been fined for unauthorized use of a student travel product and cannot settle the full amount in 1 payment, you can apply to arrange a repayment plan. Contact us if this is no longer possible.
If you want to pay your tuition fees in instalments, you can also apply for a repayment plan. Contact us if this is no longer possible.
If you have fallen into arrears paying off your student loan, contact us to see if we can arrange a repayment plan by mutual consent.
If you already have an existing debt with DUO, which has been referred by us to a bailiff, you must arrange its settlement directly with them. It cannot be combined with debts being handled by the CJIB. You can, however, settle any new debts through the CJIB.
Once we have transferred your overdue payment to the CJIB, it can be increased with interest, bailiffs’ charges and additional recovery costs.
As the creditor, DUO may request interest on the outstanding amount. This is a fixed percentage of the sum owed. If we do ask for interest, the amount is stated in the letter you receive from the CJIB.
If the CJIB engages a bailiff, you must pay their charges and any additional recovery costs incurred.
DUO and CJIB roles
If you have a question about settlement with the CJIB or its appointed bailiff after your debt has been transferred to them, you must contact the CJIB directly. You will find the contact details in the letter it sent you. If DUO has engaged another collection agency, you must contact that agency.