Are you a victim in the so-called ‘toeslagenaffaire’, concerning unjustly reclaimed childcare benefits? As soon as the Tax and Customs Administration forwards your contact details to DUO, we will contact you in person. Until then, if you receive a letter about your debt and have a question about it, please contact us.
Reduced monthly instalments
Is your monthly instalment more than you can afford? Are you unable to make repayments for a while, or only able to pay less than usual? In such situations, it is important to avoid falling into arrears. You can:
- ask us to reduce your monthly instalments in line with your income.
- request a payment free period.
- have your repayments stopped temporarily because you are in education.
In many cases, DUO automatically takes your income into account. This means that your monthly instalments can fall. But sometimes you have to request a reduction yourself. This depends upon the repayment rules you fall under.
Payment free period
You can temporarily stop paying off your student loan. It does not matter what your reason is. This is called a payment free period.
You are still in education
If you are on a course for which you receive student finance, we stop your repayments automatically. Otherwise, you must meet a number of conditions.