Questions corona measures
We receive many questions about what DUO can do for you during the corona measures. We sorted them by subject.
Update: 7 August
DUO wants to help
- The frequently asked questions on these pages will tell you how we can help you. For instance if you experience financial problems due to the coronacrisis. If the general measures are not enough, we can look for a solution tailored to your situation.
- DUO’s most important services will continue, such as paying student finance and funding educational institutions.
- However, we have taken a number of measures to limit direct contact with our customers. We are following the guidelines by the RIVM, the national institute for public health and environment.
- We will keep you informed on this page.
Can I still reach the customer service?
Yes, our customer service remains available. You can call us, chat, or ask your question on social media.
Are you integrating? Please go to inburgeren.nl for our contact details.
Can I visit a service desk?
From 1 July, the service desks will be partially reopened. They have been redesigned to receive you in compliance with RIVM guidelines. Because we can only plan a limited number of appointments, visiting the service desk is mainly for customers with complex questions. Come on time and preferably alone. If you have any symptoms of coronavirus (COVID-19), you must stay home. You can plan an appointment to visit us from 1 July.
Legalising your diploma
From 6 July, you can have your diploma legalised at our service desk in Groningen. Please call us to make an appointment.
Is DUO still visiting the Dutch Caribbean?
No, DUO’s visit to Aruba, Bonaire, and Curaçao has been postponed until later this year. During this visit, DUO was due to inform customers about student finance and student debts. Did you make an appointment with a DUO employee? Then you will receive notice.
For more information on the measures regarding education, please go to government.nl.
Go to inburgeren.nl for frequently asked questions about the coronavirus and civil integration.