Questions corona measures
We receive many questions about what DUO can do for you during the corona measures. We sorted them by subject.
Update: 22 May
DUO wants to help
- The frequently asked questions on these pages will tell you how we can help you. For instance if you experience financial problems due to the coronacrisis. If the general measures are not enough, we can look for a solution tailored to your situation.
- DUO’s most important services will continue, such as paying student finance and funding educational institutions.
- However, we have taken a number of measures to limit direct contact with our customers. We are following the guidelines by the RIVM, the national institute for public health and environment.
- We will keep you informed on this page.
Can I still reach the customer service?
Yes, our customer service remains available. You can call us, chat, or ask your question on social media.
Are you integrating? Please go to inburgeren.nl for our contact details.
Can I visit a service desk?
No, you can't. All service desks are closed. You can't schedule an appointment at this time, until we're known when we open again.
Is DUO still visiting the Dutch Caribbean?
No, DUO’s visit to Aruba, Bonaire, and Curaçao has been postponed until later this year. During this visit, DUO was due to inform customers about student finance and student debts. Did you make an appointment with a DUO employee? Then you will receive notice.
For more information on the measures regarding education, please go to government.nl.
Go to inburgeren.nl for frequently asked questions about the coronavirus and civil integration.