Clearing your loan
If you have made the required payments but not still not cleared your loan in full at the end of the repayment phase, your remaining debt is written off. This is done automatically and you receive a notification to that effect. However, we do not waive any outstanding arrears.
Direct debit ends automatically
As soon as you have repaid your loan in full, our direct debit is cancelled.
Payments are still being made or requested
If you have repaid your loan in full or your repayment phase has ended but money is still being debited from your account or we have requested a payment, this could be for one of the following reasons:
- The processing of your final instalment has crossed our request or direct debit instruction.
- You have not taken into account outstanding interest in your final instalment.
- There are still overdue instalments for which you have received a reminder.
- You have set up a standing order at your bank. You have to cancel this yourself.
Have you repaid too much? If you have no other outstanding debts with DUO, the overpayment will be refunded automatically. You do not have to take any action yourself. Amounts lower than € 4 are not reimbursed.