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Corona: questions and answers

Below you find questions about corona that are frequently asked to DUO. And the answers.

Student finance

I’m having financial problems as a result of the measures against the coronavirus. Can I get more student finance?
  • If you don’t have a maximum loan yet, you can (temporarily) raise your loan. You can apply for it retroactively from the start of this study year.
  • Maybe you can apply for a supplementary grant. The supplementary grant depends on your parents’ income. You can apply for it retroactively from the start of this study year.
  • Do you already have a supplementary grant and is your parents’ income falling in 2020? Then your parents can request a change of reference year to 2020. This may result in a higher supplementary grant for you.
  • If you are in university or higher education, you can apply for a loan towards the payment of your tuition fees: the tuition fee loan.
  • Are you using the possibilities mentioned, but are you nevertheless experiencing difficulties? Contact us. Then we will discuss your situation. We will deal with it reasonably and offer an appropriate solution.

EU students

As an EU student, I won’t be able to meet the 56 hours requirement due to the coronavirus. What to do?

You have to prove it’s because of circumstances beyond your control. For this, you need a statement from your employer. The statement has to say that you are not allowed to work or have to work less, due to the coronavirus. It also has to include the period concerned.

Are you self-employed? And did your turnover drop because of the coronavirus? Please send us proof that you qualify for an allowance from the Dutch authorities.

Student travel product

Can I temporarily stop my student travel product and save up travel months for later use?

You can only save up travel months if you stop your entire student finance. You can then use your saved up months later. However, this means that you will not receive any money either.

We will examine later how we can help you if you get behind with your studies, due to the coronavirus. For example if you have extra travelling expenses then.

You can check in Mijn DUO how much longer you are entitled to the student travel product.

My work placement has stopped or has been postponed due to the coronavirus. How do I stop my public transport compensation for students abroad? Or my grant for students living away from home?

Public transport compensation for students abroad

  • Stop your public transport compensation in Mijn DUO. Indicate if you want a weekday or a weekend subscription. You will get a student travel product from 1 April.
  • Do you already want a student travel product in March? Please send an email to ovsk@duo.nl. State in your email which subscription you want: a weekday or a weekend subscription. Your public transport compensation for March will be cancelled. You will have to pay it back in April.
  • Didn’t your public transport compensation start yet? Then you don’t have to do anything. The public transport compensation is cancelled automatically.

Grant for students living away from home

Did you live away from home because of your work placement? And are you now moving back in with your parent(s)? Then change your living situation in Mijn DUO.

I have applied for a compensation of travelling expenses. Can I submit the supporting documents later?

If your school or university won't be able to sign your supporting documents right now, you are allowed to submit them later. Do this as soon as possible, though.

Study delay

I am falling behind with my studies due to the coronavirus. Am I entitled to an extension of my graduation term?

The coronacrisis is an exceptional situation. That's why you may be entitled to an extension of your graduation term. Would you like to know if this applies to you? Contact the student counselor at your school or university. A request for an extension of the graduation term always proceeds through the student counselor.

Course or tuition fees

I can’t go to school or university due to the coronavirus. Do I have to keep paying my course or tuition fees?
  • Do you pay course fees for secondary vocational education or adult education? Then you have to keep paying those fees to DUO.
  • Do you pay tuition fees for university or higher professional education (HBO)? Then you have to keep paying those fees to your university or school. Any questions about this? Ask your school or university.

All schools and universities are trying to inform you online as best as they can, as well as to prevent any study delay.

Student debt

As a result of the measures against the coronavirus I can no longer repay my student debt. What can I do?
  • Is your income falling in 2020? The you can request a change of reference year to 2020. This may result in a reduced or even zero monthly instalment.
  • Doesn’t a change of reference year solve your problems? You can request a payment free period.
  • Are you using the possibilities mentioned, but are you nevertheless experiencing difficulties? Contact us. Then we will discuss your situation. We will deal with it reasonably and offer an appropriate solution.
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We willen onze website graag beter maken. Help je ons verder? Het duurt ongeveer een minuut.

Ja, ik doe mee